Vodafone India — Vodafone postpaid service is fraud

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560071

I am user of Vodafone services for 9+ years. I have had the prepaid connection for long time and in 2012 I changed my connection to postpaid and I had 2 connections (CUG numbers) and since then I have been facing network issues on both the numbers, call drops problems. I had raised this issue several times with Vodafone for rectifying the issue and the issue had not been resolved 2 whole years. Every time I check with them on the status of the issue reported I get blunt answer it is getting resolved. I even changed my handset to ensure the issue was not with phone.
There came a point when I decided to change the connection to prepaid again as this postpaid connection wasn’t working as expected, then the customer service got in touch and informed that the issue will be resolved soon and not to convert the connection to postpaid.
Waited till Dec 2015 and the issue was not still resolved and there were frequent call drops and network not accessible and this time I informed the customer service that I would not be making any payment till they fix the issue with my connection or let them cancel in case they can’t fix it. I have not used the connection since 30 Dec 2015.
Here on wards the problem started, Vodafone customer care stopped responding to me and all I get is email on the bill date to make the payment and for every email I had received I responded saying I will not be making the payments as informed earlier and I don’t get any response. This continues for 2 whole month and I have responded to at least 8 different customer care executives from whom I failed to get any response.
On 25-Feb-2015 find an email from Vodafone (Legal Cnc (KAR-NE) Legal.[protected]@vodafone.com) with subject line “Reminder for Appearance at Court” email was sent by Nagaraj Shetty, Dy. Manager, Vodafone South Limited.
The email stated that they are initiating a legal proceeding as they are unable to reach me to get the payment for postpaid connection and they would withdraw the further proceedings if make the payment in the stipulated time. And as per email I had to appear in court on 26- Feb-2015.
I was shocked to see such email from Vodafone also stating that “they are not able to reach me”. I am the one who didn’t get any response from their end.
I made the payment soon as I dint want to get involved in legal proceedings. I was surprised to see both the numbers were still active., if they know the payment is not made the first thing to do is to cancel the number and then proceed with legal stuff but no they want to make more easy money . And since I dint want make anymore charity by making payments for the NO SERVICE provided by them and expecting them to rectify the issue I sent email to Vodafone to cancel the connections.
The email from legal department Vodafone was nothing but blackmail to get the money. They don’t even care why the person has not made payment if there is any fault from their end. Vodafone deserves to lose money for the pathetic services provided by them and why should we do the payments for their faulty network postpaid scam of theirs.
It is really sad to know this is how the branded services like Vodafone
This is just one of the several cases how pathetic their customer services are and they take no responsibility for having such pathetic services.
POSTPAID connection with Vodafone is fraud and way to loot money from people.