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Vodafone India — vodafone red shield plan is not accepting my claim

Hi,

I got a new phone in december 2017 and opted for the vodafone red shield device security which looked promising to protect my expensive phone.

So while i activated this service, they did not ask anything while activating the red shield example - from where did i purchase the phone, if someone gifted me, if i bought a second hand phone, etc.
Neither they gave me any tnc list for claims. They just told me that they can check my imei, its an iphone and its secured now. Thats it!!

Now on march 15th, my phone got damaged and i made a claim with claim id [protected].
I spoke to this third party service shortformats, which looks into vodafone customer's insurance and i told him the complete scenario, what happened exactly to my device, and also i told him that its a gift from my brother in law and purchased from dubai, but the first sim card was my vodafone sim card which is registered on the new device which anyone can check on their system.

This guy said : no problem it will be covered and asked me for few documents and images of phone and box, etc. I shared everything on the given email address on 22nd march 2018.

After 1 day, i get a message that my claim is rejected and no reason was provided. I called them today 26th march to ask the reason and they say that its bought from outside india so its not covered.

My point is they are making their customers fool. No tnc is stated before the insurance is bought and no inspection is done but when it comes to pay for damage, these guys are backing off. Also the other guy aid there is no issue in purchasing from outside or if its a gift (They can provide the call record for that).

I request you to please look into this matter and help me.

Regards,
Rishabh puri
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Mar 26, 2018

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    Vodafone India
    Customer Care Service
    Customer satisfaction rating
    37%
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    9091
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
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    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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