Vodafone India — vodafone roaming billing charges

Address:	Ahmedabad, Gujarat, 380060
Website:	www.vodafone.in

We have raised multiple requests and emails to vodafone customer and nodal officers for roaming billing charges last month. None of the representative or sr. Officers were able to help or give satisfactory resolution to customer.

Vodafone have charged over 4000 inr for around 6 mb for usage that occurred unknowingly while on roaming.

Vodafone auto activated iroam service pack after 6 hrs when they felt the usage went high, but they did not activated when it crossed usage over inr 500 which is the iroam pack rental, and they are not ready to accept that they should have activated the service on time and they say vodafone work 24 x 7.

Reason for raising the concerns is vodafone not ready to accept the fault with there system and nor ready to negotiate or adjust charges as per the pack and not the usage.
Vodafone representative in gujarat does not have sense to speak with customers, they just repeat the same thing again and again frustrating the customers, every time they transfer to senior it reaches to same person who will say that customer is liable as per standard usage, but they will not accept that they did not auto activated the service in time, the problem actually was vodafone work on india timing, and its the false statement they say they work 24 x 7. They are not worried of losing the customer and nor understand customer concerns. They are just concerned with charging the amount.

We hope this is noticed by other users and they do not fall into such situations where they are billed huge amount as vodafone will not negotiate if they did not activated appropriate pack on time.