Vodafone India — vodafone staff are blaming each other from last these days rather than solving the problem

Address:

Kolkata, West Bengal

I am not receiving any incoming text messages nor i am able to send a text message from my phone. I have complaint earlier also but every staff of your company is blaming each other, call centre people is saying contact vodafone store and when i went there vodafone mini store at agarpara (700109) kolkata, they are saying me to contact customer care.
I have this number from soo long years. This was not expected from an international company like vodafone. Please take some action and solve this as soon as possible orelse i will havr to deactivate my vodafone connection. And please do something of your staff as they dont have any knowledge regarding the problems, i hope that they are there to solve our problems not to blame each other. I will be waiting for your solution roesle help me in deactivating the connection.