Vodafone India — vodafone wrong vas charges

Address:

Mumbai City, Maharashtra, 400061

Dear Sir/Madam,
Reference :Vodafone Service Request No.:[protected]

With reference to the subject mentioned above & subsequent scrutiny of my monthly Vodafone Bill for the period 28.06.2018 to 27.07.2018, I informed Vodafone about the VAS Charges Rs.1, 946.50 + GST/CST wrongly charged to me during the said bill period.

During my visit to the Vodafone gallery - Santacruz West, I had highlighted the above error to customer representative. To my dismay, he informed me that those where the charges pertaining to calls made to special Astrology no.51717 which were never made by me. I had also brought to his notice that during the same duration I had made calls to other numbers, to which I got a shocking reply that I had kept the call on hold & made the other calls. How would it be possible to make a call to two parties at a same duration.

To add more trouble, Vodafone has blocked my outgoing calls from the above no, which has caused a great inconvenience to me at personal & professional level for which I seek a compensation from Vodafone.

I had requested Vodafone request you to reversed the above charges + GST/CST and compensate me for the inconvenience caused to me for blocking my outgoing calls but they claiming that i did make the calls.

I apprecaite Consumer Complaints Forum to help me to resolve the issue.