[Resolved] Vodafone India — want to change my sim postpaid to prepaid

Divyesh Maru

from Pune, Maharashtra

Address:

400067

I want to change my number postpaid to prepaid but the vodafone store are not doing helping me out, and their behavior to customer is like they themselves are the owner of vodafone, they asked me to get a mail from customer care regarding the same i did and when showed the mail the store guy dint even checked the mail.
Then again called to customer care i asked the store guy to talk to customer care agent but the store guy again refused to talk to them so i am not getting any solution for this, the day i bought the sim from vodafone it was lifetime free incoming now they blocked my sim them made me activate my sim into billing now charging me 400 rs per month for same thing which they are providing in prepaid 500 rs for 3 months, i am helpless, i don't know where to go and how to solve this problem.

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Dec 9, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2019

Vodafone India Customer Care's response Dear Customer,

As per our record, we would like to inform you that your concern has been raised under ref no. 4-[protected] is in progress and we will get back to you at the earliest.

Regards,
Gipsy.