[Resolved] Vodafone India — willful rejection/delay of eligible porting request
I'm a Vodafone customer for long. On 21 January 12:09 AM I sent a message from my Vodafone Prepaid number [protected] to 1900 to get the UPC & got standard response from 1900 that ' we have received your Porting Out request and you will receive the UPC shortly...'
But I didn't get the UPC even after that. Next morning I sent another SMS to 1900 & got the same reply ' we have received...' I also got an SMS from 1901 that ' your earlier request for UPC generation is in progress'
I called your Customer care & talked with its executive regarding this & after keeping me on hold for more than 10 min he finally stated me that there was no Porting Request showing in your system from my number [protected]. He then asked me to send another PORT SMS to 1900 & I sent that. Again from 1901 I got the same response that 'your earlier request for UPC generation is in progress'
I called Vodafone Customer Care again & its executive stated me that there was no Porting Request showing in your system from my number [protected]. Getting frustrated, I called [protected] from a different number & on prompting entered my Vodafone number [protected]. After selecting Porting option on IVR, I came to know that Vodafone had received my Porting request well & good & its also activated. I again called Customer care from my Vodafone number and its executive stated me ONCE MORE that they had not received any porting request He even then asked me to go to Vodafone Mini Store ( approx 10km from my hospital/residence ). I went readily leaving my child patients, but Mini Store staff told that Porting issue was not under their control & refused to help.
Susequently, sensing some Foul play & Deliberate Willful Delaying & Harassment by Vodafone I wrote emails to Vodafone, TRAI, DOT & posted in their Facebook, Twitter handles regarding this willful rejection/delaying of Porting by Vodafone.
On 23.1.2019 a lady called me declaring herself as Tanushree from Vodafone & confirmed that they had received my porting request & wanted me to co-operate by giving her 3 days time. She promised that within 3 days she would provide a CONCLUSIVE solution to me. She also asked whether I wanted to press any Charges against those Customer Care Executives, who literally LIED to me. From humane point of view I consented not to press any charges against them, provided I got my legitimate UPC quickly in proper format. She sent me an email also. Already nearly 5 days have passed & neither 'Tanushree' nor Vodafone had sent me the UPC yet.
I'm a Doctor ( Child Specialist actually) & do have a bit of grey matter in my brain. Myself, very well can understand the intricacy & intention of Vodafone that I'm a doctor & they found that my number receives a lot of incoming calls every day. So they are trying to make things difficult for me to change that number to some other service provider & thus compel me to remain attached with Vodafone. My Porting request is absolutely Legitimate & you can't deny/delay it on any ground.
Do you think that you can keep your customer base stuck to you this way?
Dr Dibyendu Chakraborty
Complaint marked as Resolved Mar 15, 2019
[Jan 29, 2019] Vodafone India customer support has been notified about the posted complaint.
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