Vodafone India — Wrong billing

Address:	Thane, Maharashtra, 421201
Website:	[email protected]

Fwd: Re: non coded account Reminder 111
chetan thale

8:26 PM (14 hours ago)

to FS00460105

Dear firoz,

Is that service to customers?
[protected] Forwarded message[protected]
From: thale.[protected]@gmail.com
Date: Jan 28, 2017 8:17 PM
Subject: Fwd: Re: non coded account Reminder 11
To:
Cc:

FYI & revert
[protected] Forwarded message[protected]
From: "chetan thale"
Date: Jan 28, 2017 7:43 PM
Subject: Re: non coded account Reminder 11
To:, , , , , , , , , "chetan thale",
Cc:, ,

Dear team,

Please let know you will be solve it or not?
It is not a professional manner to remind you again and again.

Regards,
A unhappy customer with your service
On Jan 28, 2017 3:52 PM, "chetan thale" wrote:

Dear Monika,

I am follow up with your team from 12th jan 2017, but still not receive any solution from your end.
We require reversal of 299 amount from my current bill.
explanation of wrong billing from your end :-
1) Data pack of Rs.299 was include in my previous Rental Plan Rs.399 which was active in the month of sep 2016.
2) Rental of Rs. 399 was changed in Nov-16 to Rental plan 99/-
3) No any data pack mention in bill from Nov-16.
4) If customer had changed the basic rental plan, so but obvious the previous plans facilities are not continue with New Rental Plan.
5) Data was changed in my bill without intimation of SMS & email to me for confirmation.

so please look into matter & do the needful regarding reversal of 299 & service tax amount.
Follow up with your team from 12th Jan 17.

PFA.

Inbox
x

chetan thale

Jan 25 (3 days ago)
to vodafonecare.m.

Re: Wrong billing - Reminder 9

I did not receive any msg, mail, call from your end.
Kindly revert on urgent basis.

On Jan 25, 2017 1:27 PM, "chetan thale" wrote:

Require quick response

On Jan 25, 2017 12:28 PM, "chetan thale" wrote:

REMINDER 7

On Jan 24, 2017 8:27 PM, "chetan thale" wrote:

REMINDER 6

On Tue, Jan 24, 2017 at 3:17 PM, chetan thale wrote:

Dear sir,

We are still not receive any confirmation regarding deduction done from your end.
Reminder - 5
Kindly revert.

Regards
CHETAN Thale
[protected]

Send from my iPhone

On Jan 18, 2017 2:02 PM, "chetan thale" wrote:

Reminder 4

Send from my iPhone

On Jan 18, 2017 2:01 PM, "chetan thale" wrote:

Reminder 4

On Jan 18, 2017 8:51 AM, "chetan thale" wrote:

Reminder 3


On Jan 17, 2017 6:35 PM, "chetan thale" wrote:

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.
Vodafone number - [protected]
charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.


Regards,
chetan thale
[protected]

non coded account

Inbox
x

corpcare.[protected]@vodafone.com

Jan 26 (2 days ago)
to vodafonecare.m., me

Dear Mr. Thale,

Thank you for your e-mail dated 26/01/2017, regarding services for your Vodafone mobile number [protected].

With regard to your e-mail, we wish to inform you that kindly note that your request will be processed at the following id vodafonecare.[protected]@vodafone.com, which has already been forwarded by us. Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.

For future correspondence we would request you to kindly direct your queries to vodafonecare.[protected]@vodafone.com to help us ensure faster resolution.

Please note your interaction number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help

Monika Shinde

Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.

From: Firdos Shaikh [mailto:[protected]@TechMahindra.com]
Sent: Thursday, January 26, 2017 12:33 PM
To: Mumrelationssupport (MUM-NE), Vodafone India
Cc: Mukesh Raut; Pooja Patil1
Subject: non coded account

Hi Team,

Please handle non coded account.

Customer mail:

On 1/17/2017 6:37 PM; From: thale.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Wrong billing;

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.

Vodafone number - [protected]

charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.

Regards,

chetan thale
[protected]

Thanks & Regards,
Firdos Shaikh | EBO-Complaint Desk

Connect with us:

Regards,
Chetan
[protected]


On Thu, Jan 26, 2017 at 5:54 PM, wrote:

Dear Mr. Thale,

Thank you for your e-mail dated 26/01/2017, regarding services for your Vodafone mobile number [protected].

With regard to your e-mail, we wish to inform you that kindly note that your request will be processed at the following id vodafonecare.[protected]@vodafone.com, which has already been forwarded by us. Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.

For future correspondence we would request you to kindly direct your queries to vodafonecare.[protected]@vodafone.com to help us ensure faster resolution.

Please note your interaction number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help

Monika Shinde

Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.

From: Firdos Shaikh [mailto:[protected]@TechMahindra.com]
Sent: Thursday, January 26, 2017 12:33 PM
To: Mumrelationssupport (MUM-NE), Vodafone India
Cc: Mukesh Raut; Pooja Patil1
Subject: non coded account

Hi Team,

Please handle non coded account.

Customer mail:

On 1/17/2017 6:37 PM; From: thale.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Wrong billing;

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.

Vodafone number - [protected]

charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.

Regards,

chetan thale
[protected]

Thanks & Regards,
Firdos Shaikh | EBO-Complaint Desk