[Resolved]  Vodafone India — wrong billing

Address:

New Delhi, Delhi

Ref# 3-[protected], 3-[protected].

This is how vodafone india is looting on international roaming:.

Sequence of the activity happened to me till date is follows:

1 - got a call from customer care asking if i wan to continue the iroam for next month and i agreed (First mistake)
2 - my iroam pack expired a day before and the information provided by the call centre was not correct (Second mistake)
3 - i called customer care on 10sep2019 morning around 8:45am ist asking about the option available and they told me they will deactivate the old request and the place a new request starting today. Which i agreed (Third mistake)

Fyi above sequence of activity has happened this month as well. And as per your confirmation i need to pay the double amount this month as well. I have none-the-less received more than 6-7 message regarding the activation and deactivation of my iroam plan.

Also if you can please revert the following based on the mail above:-
1. Why would i activate and deactivate the same plan twice. Do you think i am stupid enough to pay for the double.
2. If you go to app and place a request to deactivate it will say that can not be deactivated, please contact the customer care.

I have sent more than 4-5 mails and call requesting to please check my calls with your cc representative. Before closing a complaint you are required to do the root cause analysis. I am using the iroam service since jun-19 and at-least called the customer care 10-15 times in less than 5 months average 3-5 calls per month.

If you think i have been charged correctly, i will raise this issue with concern authority as i am sure what all problems i have face till date. Attached the mail transmission and copy of few message as received from vodafone care. I do not have a call details but i am sure the vodafone is having all the details and can be verified upon.