[Resolved] Vodafone India — wrong billing of isd | |||
This is in regard to postpaid connection of vodafone in my name shikha gupta no.[protected]. The bill for bill period 10.01.19 to 09.02.19 invoice number 12wb[protected] dt 10.02.19 for rs.2699.84 p for mobile number [protected]. Further in this bill outgoing isd call is reflecting on 04.02.19. We are using this vodafone post paid number from last 4or 5years. Regularly paying bill on time. Never done isd call. But this time bill was raised for isd call number [protected] (8 call for 153 min) to country which was not known by me for rs. 2699.84 p in a single day on 04.02.19. After receiving bill i went to vodafone store. They gave me mail id to write complain on this. I am also confirming that i did not made any isd call to that unknown country, then why should i pay for calls which i did not made. Also my dynamic credit limit which was manually set by me is rs.700/- then why vodafone did not stopped the service. My phone is outgoing service is stopped from 05.02.19 morning. I am afraid about it that if my phone was hacked and misused. Kindly solve my problem. Was this information helpful? | |||
Mar 22, 2019 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Feb 19, 2019 Vodafone India Customer Care's response Hi!That's not the experience we want you to have. We have made a note of your concern. We'll contact you soon. Kindly help us with your alternate contact number using the following link http://bit.ly/1Q0RlZ8 Regards, Vodafone India | |||
Add a Comment | |||
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Post your Comment