Vodafone India — wrong roaming charges in bill - vodafone postpaid

Address:Chandigarh, Punjab, 160101
Website:vodafone.in

I shifted to Vodafone from Idea in April and ever since then it has frustrated me by charging for random international incoming call charges, which never appeared in my call logs, and if they did, they were just missed calls.

I have to travel to Hong Kong for work related activities and for the same I've activated international roaming.
Till last year, when I was using Idea, with same handset, there was never a single wrong call charge in the bill but with vodafone, apart from one or two bills, from April till now, every bill has 1 or 2 of these incoming calls being charged which is 70 INR per call. Just now received the bill for August and no surprises, there were 4 such calls.

I have had long emails written to the highest level in the companies but with no solution at all, rather they just say that there is no issue at their end and the charges are valid with no logical justification at all.

I have one simple questions, if the call is not received by me, why should I be charged for any such random call?
There is no explanation so far.

Please help, and let me know the required proofs.

My customer ID is 37891765 and vodafone mobile number is +91 [protected].

Also, as of now I would prefer email conversations or you may call me on my Hong Kong number +[protected].

Also, couldn't find any place to upload the email conversations PDF. Please let me know how to send them to you.
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Vodafone India customer support has been notified about the posted complaint.
Sep 04, 2018
Updated by Satyavrit Gaur
Hi Team,

There is a template response from the Vodafone team which is nothing but boasting about their system is rightly billing the amount. However, the proofs show otherwise. Please help. This is not an acceptable response. This is a template response which I have been receiving in the past as well.

Thanks,
Satyavrit

Sep 05, 2018
Updated by Satyavrit Gaur
Hi Team,

Any update please? I am chasing Vodafone team but no response so far.

Thanks,
Satyavrit
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