Vodafone India — wrong roaming charges in bill - vodafone postpaid | |||||
I shifted to Vodafone from Idea in April and ever since then it has frustrated me by charging for random international incoming call charges, which never appeared in my call logs, and if they did, they were just missed calls. I have to travel to Hong Kong for work related activities and for the same I've activated international roaming. Till last year, when I was using Idea, with same handset, there was never a single wrong call charge in the bill but with vodafone, apart from one or two bills, from April till now, every bill has 1 or 2 of these incoming calls being charged which is 70 INR per call. Just now received the bill for August and no surprises, there were 4 such calls. I have had long emails written to the highest level in the companies but with no solution at all, rather they just say that there is no issue at their end and the charges are valid with no logical justification at all. I have one simple questions, if the call is not received by me, why should I be charged for any such random call? There is no explanation so far. Please help, and let me know the required proofs. My customer ID is 37891765 and vodafone mobile number is +91 [protected]. Also, as of now I would prefer email conversations or you may call me on my Hong Kong number +[protected]. Also, couldn't find any place to upload the email conversations PDF. Please let me know how to send them to you. Was this information helpful? | |||||
Vodafone India customer support has been notified about the posted complaint. | |||||
Add a Comment | |||||
36%
Complaints
27107
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Post your Comment