Vodafone India — wrongfully charged for international roaming for 6 months

I had activated international roaming on my number [protected] on october 12 2019. After coming back from my vacation, i sent a deactivate request on october 21 2019.
Despite the request, i was being charged for international roaming every month.in the month of february i resent the request and got a message saying the service is already deactive on my mobile number. Hence, i called on customer care and was assured by the executive that he will deactivate the service on my phone. Request number: 4-[protected] & 4-[protected].

I reached out to vodafone customer care and the executive informed me that his team will get back to me once i send the screenshot of the messages i received on email to vodafone. I did and no one responded. I reached out to cc team on twitter and they said their executive will get in touch. It's been over 4-5 days no one called and now they've stopped replying too. I finally called vodafone care again may 10 againand was told that the executive will raise a waiver request. I will get the request number post the call but that was again a lie because no request was made. I checked the same by calling again on may 11. I was also informed that i won't get the waiver despite of being wrongfully charged.
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Vodafone India customer support has been notified about the posted complaint.
May 16, 2020
Updated by Sana Lajporiya
I got a call from Vodafone and they have refused to give me the waiver. Despite of giving them all thr screenshot for proof of deactivation of the service, they're telling me it is still my fault for noth deactivating it. This is a scam.
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