[Resolved]  Vodafone — mobile data pack recharge 249, got 512mb/day instead of 1.5gb/day

Address:Bhilwara, Rajasthan, 311001

I was having 699 data pack already. I was getting 2 gb/day. Then i recharged with 249 rs. Data pack to get 1.5 gb/day as advertised but what i actually get from 249 data pack was ~512mb/day instead of 1.5gb/day. Why?

I talked to customer care also, i was not satisfied with what he said. When i explained him my problem, first he said you are getting 2 gb / day from 699 data pack. I told him i am also getting 512 mb/day, yesterday and today i got 512 mb. He told let me check again, and then he told yes you are getting 512 mb, i asked why i am getting 512 mb instead of 1.5gb? He told me that i will get the remaing 1 gb after 699 pack expires. Seriously? But i said this 249 pack will expire after 28 days then how will i get it? He said you will get it don't worry. I am not satisfied with his answer, i paid 249 for 1.5gb/day, i am getting 512 mb/day. Either give me my money or full 1.5 gb /day. If there are some conditions then it is your responsibility to write those conditions while purchasing a pack. Let me know the solution. I believe vodafone is still best in speed in my area, will really appreciate it if you solve my problem and also increase the internet speed in my area.
Thanks
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Mar 1, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Jan 29, 2020
Updated by Farhan Madani
I got a call from vodaphone support, she explained me the situation kindly, i appreciate it. She explained me that data is only 500MB/day because those 2 packs got merged and thus the validity of that 249rs. pack has extended till 30 march although it still shows that 249rs pack will expire after 22 days. I will post an update here again to check whether that pack has actually expired and i am getting 500Mb data even after 22 days or not to confirm if its actually true.
Verified Support
Jan 29, 2020
Vodafone India Customer Care's response
Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal
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