Vodafone — Negative Balance in Prepaid

 
1 Review
India
 drgmurali on May 26, 2020
I am using Vodafone for last 15 years. I have been using pre paid services with indefinite calls and 100 SMS package. For last 3 weeks i am not able to send SMS message, but able to receive it. I checked the SMSC number it is correct in setting. My balance is --0.78 rupees!!!.
When i called customer care she says i have sent MMS. Why should i send MMS when i am using Whatsapp etc for sending messages.
Very poor service from Vodafone. These mobile mafia are making money out of their customers and provide very poor coverage, even within Chennai.
I am thinking of moving out of Vodafone.

Complaint Status


[May 27, 2020] Vodafone India customer support has been notified about the posted complaint.
Verified Support
Vodafone India Customer Care's response May 31, 2020
Dear Customer,

As per our recent communication, please be informed that your concern has been discussed and addressed.

Regards,
Snehal
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    Vodafone - Negative Balance in Prepaid