[Resolved]  Vodafone — Number deactivated

On 19 Marc 2020 I asked Vodafone to extend the safe custody by 6 months as I am stuck in the USA due to Corona Virus and no news on when the flights will start operation.
I was shocked to hear from customer care Vodafone that my number has been deactivated in Oct 2019 as it was in the safe custody for 6 months effective 25 March 2019.
Vodafone itself confirmed to me first on 06 Sep 2019 with service request number for your reference[protected] and[protected] and secondly reconfirmed on 08 Sep 2019 SERVICE REQUEST FOR YOUR REFRENCE IS[protected] that the number has been registered for extension of safe custody for 6 month from 25/09/2019.
It appears Vodafone Customer Service staff don't read the emails and keep sending scripted messages.
Please look into it and ACTIVATE my mobile number.
With best regards,
Jaspal Singh Khokhar. Still in the USA as all flights are cancelled.
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Aug 13, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2020
Vodafone India Customer Care's response
Dear Customer,

We are unable to contact you on provided number hence, request you to provide alternate number. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal
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