Vodafone — Phone Service

I am a Vodafone user for 4 years. Suddenly in 2023 I got a call from Vodafone office and they said that my main balance is negative. They also said me to recharge extra 99rs. I asked them how my main balance is negetive they said that I have a due while Port from another sim. But I don't have any due. My main balance is negative (-) 949rs. And now they even stopped all services without call recieving. I tried to Port my number to another sim but it failed. They also cut 99rs which is needed while porting. Now my main balance is negetive (-) 850 rs. I don't know why this is happening. Please help.
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