[Resolved]  Vodafone — Recharge not done and amount not refunded

Address:

Agra, Agra

Dear All,

With this application, I want to bring this to everyone's notice about the "WORST CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION" which VODAFONE CELLULAR can ever provide to their customers.

To start with, I am not sure how much VODAFONE CELLULAR is concerned about CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION.

Finally, I have pushed to an extent which is making me write this email and switching to AIRTEL Services. This email would not only include the service which you have provided but also the way of doing business and looking at things by such a HUGE ORGANIZATION. I have been using your services for more than 12 years. But I guess I should look for some better alternatives, may be because of the "WORST CUSTOMER SERVICE" which VODAFONE CELLULAR has given me.

As everyone says, in today's world the quality of SERVICES goes equally down when the quantity of PEOPLE consuming those services goes high.

Details of the Issues are:

A: BILLING ISSUES:

1. [protected] & [protected] are the two numbers been recharged as on 7th June 2021 with 379/- unlimited pack each.


2. Both the numbers are not been recharged yet and called to customer service executive and been told that would get a refund as on 7th there were problems of online recharges.

3. Till date no messages and no refunds and I am sitting ideal without recharges and my numbers dumb n dead without outgoing calls and incoming calls.

FINALLY THE VODAFONE CUSTOMER CARE ARE REALLY A BUSINESS MINDED OR HIGHLY PRESSURISED FOR BEING TARGET ORIENTED FOR SALES but this is NICHE SALES & CUSTOMERS FINALLY IS NOT A HAPPY CUSTOMER .

Now I have full confidence in VODAFONE CELLULAR’s MOTO, which is “LET THE CUSTOMER SUFFER FOR THE MISTAKE THAT THEY MADE BY SUBSCRIBING TO VODAFONE CELLULAR SERVICES.”

I have been a happy Customer of Airtel as well for more than a decade now, & recently such an experience from VODAFONE …. Is a question mark, I have been recommended for idea cellular and not because I did not like any other brand but because I never expected this kind of PATHETIC service by this big company. I think now the time has come where myself, including at least hundreds of people need to change their mind because of the services which myself and they have been getting over a period of time. There have been many instances where I did not get service that should be provided to a customer and now when I am done dealing with you people would want you to please discontinue my VODAFONE CELLULAR connection remove me from your systems because your system, policies, procedures, services, way of doing business and looking at things is getting WORST day by day.

I know that loss of a hundred customers would not make any difference to your SALES and MARKETING team because COMPANIES here do not understand the two most important words to run the business, providing exceptional "CUSTOMER SERVICE" and I would certainly try to see if other leading companies do or do not understand it.

With this, I PEN DOWN and say my FINAL BYE to VODAFONE CELLULAR!!! I wish a GREAT FUTURE FOR YOUR COMPANY AND IF GIVEN A CHANCE IF VODAFONE CELLULAR IN FUTURE, WOULD FOR SURE WANT TO LEARN THE WAYS OF RUNNING A BUSINESS WITHOUT SATISFYING THEIR CUSTOMERS!!

ABHISHEK SURI

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