Vodafone — reducing validity of vodafone prepaid connection unfairly

ashu903 singla

from Yamunanagar, Haryana

Address:

Hisar, Haryana

Dear sir, i have vodafone prepaid connection no. - [protected]. The validity period for this connection was year 2035, but suddenly it showed that the valadity is 23 nov. 2018. Company reduced the valadity of my connection. I purchased the lifetime valadity (Upto 2035) from the company. When connect to company customer care, they said that company change his policy and reduce the validity, now you have to purchse monthly valadity again. And the remaining balance of my prepaid connection is also blocked. Please look into the matter.
How company can do this? I purchased that product from company. Why should i purchase it again? Please help.

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Vodafone India customer support has been notified about the posted complaint.

Nov 29, 2018

Updated by ashu903 singla Dear sir,
Vodafone respond me about the validity of my no. [protected]. The customer care executive from vodafone (Named Mr. Sunny) gave me Docket No. - [protected] and directly said to me that they can't increase the validity of my number again. Acc. to him Company changed his policy. From the date[protected]midnight), my no. is not working. I also don't know about my remaining balance.
Is it a total monopoly of the company, that it can reduce validity and diduct balances of any of customer unfairly and no one can do anything. Please help regarding this matter.

Dec 01, 2018

Updated by ashu903 singla Dear sir,
Its more then one week, but there is no response or no solution about my problem. I am facing too many problems due to this. My permanent contact no. ([protected]) is not working from last 9 days. I have to suffer due to company monopoly and bad policies.
Please resolve this as soon as possible...