Vodafone — sudden withdrawal of online payment facilities for postpaid consumers

I am a post paid service user of vodafone mobile service having cell no. 90517xxxxx7 and make monthly payment online either through my debit card or through net banking from my desktop computer. This was continued till last month. Today being the due date of payment, when i logged to their website vodafone.in and proceeded to pay i found that they have removed the payment facility through debit card / net banking. They provided only two option of payment : 1. Through their android app and 2. Giving mandate to their payment gateway for auto debit by providing only credit card details.

In spite of my best effort to find out whether i can pay online through debit card or net banking went in vain, as vodafone now provide only avr without any option to talk to their customer care executive and no email id so that i can lodge my complaint.

They charge a high late fee and withdrawing the existing payment facilities during this period of lockdown is only a very unfair trade practices with an ultirior motive to gather credit card details and to charge late fee especially post amfun destruction their service is very poor (Unstable and poor signal) for last 11 days which has already put us in great difficulty.

I look forward for help from this platform so that vodafone revert back to their earlier payment option to enable me to make payment online without any late payment charges.