Vodafone — Systematic robbing

I received an SMS on 12th October 2021 on my number saying
“Thank you for choosing Contakt Gaming Service… You have been charged Rs 25.00 Your balance is Rs 88.00”
Checking back I can see how frequently money has been cut from my account with similar messages like “power deal, content game box, gaming service, data power etc .
I have NOT activated any of these services on my number.
It is unlikely Vodafone is specifically targeting me. So it is highly likely, from the 50 million or so subscribers, if Vodafone sends out a similar message to even one million of their unsuspecting subscribers, it is a cool Rs. 25 million being skimmed (charges Rs. 25.00 deducted into one million). It goes without saying, targeting a larger section will gross them mind boggling amounts.
Most o[censored]s do not check the messages minutely and considerable number of subscribers is not literate and tech savvy to realize they are being systematically being robbed.
I believe this is a serious matter of embezzlement which has probably gone unnoticed.

I tried getting in touch with Vodafone (13th October) via their complaint number 198. Interesting to note: the main menu of the automated answering system does not have a choice to talk to an operator.
Instead they promptly say you have exceeded your number of tries and simply disconnects the line. (too many tries being 3 tries). What are we talking about? Unlocking a SIM?
If the caller is fumbling with the choices, the standard procedure would be to automatically direct the call to an operator for assistance. But in this case, Vodafone prefers the customers go through hoops and loops and get frustrated.
Finally when I got to talk to an operator (through a choice hidden in the submenu) he started conversation in Hindi although I had registered my preferred language as English. When I asked to converse in English the operator said he does not understand English and hence cannot converse. At this point I asked for the floor supervisor. Promptly he put me on hold and vanished. I held on for about five minutes and got tired of listening to the endless jingles and disconnected.
The point being, when the subscriber knows how difficult it is to get some positive response from the so called help desk, they would rather not call and simply write off the deductions.