[Resolved]  Vodafone — Unnecessarily deducting amount from talktime

Today i recharged my no. With 100 rs and 30 rs. After sometime 99 rs was deducted. I looked up for last deductions and it showed something like "dnld". I checked via vodafone app too.. There was no active plans at that moment still the amount got deducted. I emailed the issue to them... And after few minutes i received text saying i have subscribed to caller tune. Two such texts were received... 1st one saying your caller tune is active now. And other one saying i requested it on 15/05/2020. No such activation was done on my behalf voluntarily. And now even app is saying that some pack has been activated.. (It wasn't there earlier..). Kindly look into this.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2020
Vodafone India Customer Care's response
Dear Customer,

You can write to us on our Customer care Email Id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27107
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information