[Resolved]  Vodafone — Vodafone protection plan

I am an user of vodafone since long and in 3 years then i converted my prepaid number to postpaid i have registered with vodafone mobile shield protection plan as being a vodafone red plan customer. Registration was done after fulfilling all the requirements of said mobile protection plan being provided by vodafone in partnership with new india assurance (As insuarance provider) and dss pro (Plan management on behalf of vodaone. On 14 may 2020 my mobile phone got damaged and screen broken (Still in working condition). Immedialtely i intimated the dss pro and folloed the steps advised by them and got claim intimation number. As per the list of documents provided by their customer care through email i have submitted all documents through mail on and i received a email that someone from their side will contact me in 24 to 48 hour its more then 10 days customer care helpline not responsing even they don't reply for email and vodafone says contact 3 party
Vodafone, dss pro and new indian assurance all three are cheating with users and acting irresponsible. No other channel of communication is available neither any escalation matrix is provided. Thats why i am here to raise a complaint for resolution of my issues. Best possible resolution is : claiim approval and reimbursement

This is the only msg which i got from them on 15 of may

Dear customer, your claim for complimentary mobile insurance via mobile shield with claim reference number [protected] has been registered. Our agent will contact you on [protected] within 48 hours, please keep your device invoice handy for further processing.
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Aug 15, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
May 31, 2020
Vodafone India Customer Care's response
Dear Customer,

Please be informed that we have raised the complaint under service request number 3-[protected] and due dated on 01-JUN-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

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