[Resolved] Vodafone — Wrong post bill of RS 16202( sep 2020) and 13658 aug 2020

sonuabhi002

Website:

www.myvi.in

I have VI no. [protected] which have given the bill of RS 16202 for Sep 2020 and last month(Aug 2020) bill of 13298. I have tried to complain for Vodafoneidea but they are refuse to take. I had paid the amount of 13298 in Sep 2020 after taking personal loan . I am frustrated and helpless . VI( Vodafoneidea) told this is VAS services charge . My monthly rental is only Rs 499 but without any information and consent they has charge the huge amount Rs13298 and Rs 16202 .My credit limit is on my number is Rs1600 only. Please help me to refund my amount and assure for fair service .

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Aug 12, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Oct 16, 2020

Updated by sonuabhi002 Please refund my amount

Verified Support

Nov 20, 2020

Vodafone India Customer Care's response Dear Customer,

I checked our billing system and found the charges applied are in line with your usage. I express our inability to waive off the amount. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal