Vodafone — wrongly charged for data usage

Address:Mumbai City, Maharashtra, 400053
Website:www.vodafone.in

I have been wrongly charged for data usage by vodafone and when i write to them (Including nodal) they refuse to respond or resolve. Why?

My no is[protected] and this had two other nos linked under the red family plan[protected] and[protected]

Any question that you ask of them; they always take the support of 'terms and conditions' and that they are 'sorry for the inconvenience'. How can they be sorry when they are unwilling to listen to the customer's point of view? It is just lip service.

I got a warning on jan 8 that my monthly data limit is over. So i quickly signed up for a 300 mb top up pack. I kept on tracking my usage on the vodafone app, and ensured that i had not exceeded the 300 mb limit till my billing cycle on jan 11.

I got a bill which showed that i have far exceeded the 300 limit by nearly 1 gb. The app never showed this. The app indicated i was within limits.

So something is wrong, right? Either the app does not give 'real time' updates or the billing system is goofed up.

Or lastly, there could be some 'hidden' terms and conditions. Vodafone may lean on this. But the point is that the customer will follow what is seen to him.

I have been a customer with the[protected] no with vodafone for 18 years. At least have some respect for royalty vodafone; have the courtesy of responding to my calls and emails requesting for a resolution. If vodafone had an answer they would have responded. This lack of response only indicates that they know there is a problem at their end and hoping that if they remain silent, i will forget about it.

Vodafone: please reverse wrongly charged data charges.
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