[Resolved]  Vodafone — Wrongly charged for games

I've been charged Rs. 25 for pre-embedded games which I didn't even selected. This amount has been deducted from my balance which is wrong I did not selected this games.
I received the message today, here it is:

Hello!
Thank you for choosing to access Pre Embedded Games,
You have been charged Rs. 25
Your balance is Rs. 36.51.

Please do something about. This is pure cheating.
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May 6, 2021
Complaint marked as Resolved 
Company contacted me and resolved the issue
Vodafone India customer support has been notified about the posted complaint.
May 06, 2021
Updated by Ketanjain10
When I inquired about any VAS, they're telling me I've not subscribed to any service still they charged me

Complaint comments 

Comments

Vodafone - Idea is now deducting money from my number without my knowledge. This is happening so many times these days. I have tried every way to opt out of their VAS promo messages, and even if they don't send any such offers, I'm being charged for various stuff that I never used. This seems like a robbery.
My phone number: [protected]

Vodafone - Idea is now deducting money from my number without my consent. This is happening again and again these days. Also I have not subscribed to their promo messages, I'm being charged for various stuff that I never used. This seems like a robbery. I have also share some of screenshots of deduction msg received from them.

Idea is now deducting money from my number without my knowledge. This is happening so many times these days. I have tried every way to opt out of their VAS promo messages, and even if they don't send any such offers, I'm being charged for various stuff that I never used. This seems like a robbery.

I've been charged Rs. 10 for pre-embedded games which I didn't even selected. This amount has been deducted from my balance which is wrong I did not selected this games.
I received the message today, here it is:

Hello!
Thank you for choosing to access Telsync Games,
You have been charged Rs. 10
Your balance is Rs. 960.01.

Please do something about. This is pure cheating and unethical.

I've been charged Rs. 10 for pre-embedded games which I didn't even selected. This amount has been deducted from my balance which is wrong I did not selected this games.
And I receive the message 'daily', here it is:

Hi! We have received & are processing your request for service Mazaa Games. Just sit back & relax, you will receive a confirmation within 2 hours.

I have been fraudulently charged for some game service that I never requested/activated. Will switch providers if VI continue to steal from me.
Message from VI as follows:
________________

Hello!
Thank you for choosing to access Games World, You have been charged Rs. 20
Your balance is Rs. 53.74

________
This is for my prepaid VI number [protected].
Same thing I am getting charged for this games world which I have never subscribed and I cannot deactivate it. Please get me a solution to stop it…

Even i have same complaints so many times I have been getting charged again and again for some games world. But i have not accessed. What is wrong with Vodafone. Kindly pay me my all amount back

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