Vogo — vogo app asking for pay after paid also

Address:	Vogo rental bikes , C/O renoult car services , Gokul road , Hubli 580030, 580030
Website:	Vogo

My name is Shrikant, Hubballi, Gokul road 580030,
First time I used vogo scooty a rental bike, after using paid through Google pay since the vogo application had option of Google pay, after paying, again it's showing for pay,
talked with vogo customer care also they telling they have not received money though I have produced all relevant documents regard payment,
If I pay second time also what is the guarantee that it will not ask for third time ...pls resolve it