Volercars — car rental - refund

Address:

New Delhi, Delhi

I was given car with less than 1 litre diesel (distance to empty showed as 0 on the dashboard). I returned the car with about 18 litres diesel in the tank (distance to empty ~280km). I was promised a refund within 10-15 working days for extra fuel that I returned. First, they called me and said refund was approved for around 8L fuel, because they considered empty tank as 6L and what I returned was 14L according to them. All this is in spite of them having the correct value of 'distance to empty' written on the trip completion sheet that was handed over to them. Secondly, It's been over a month since all this, and other than promising me a refund 'soon', I have not gotten a single rupee from them so far. I have spoken to customer care 3-4 times, and three times they said they would arrange a callback from a supervisor which never happened. They are basically getting away with stealing my money in broad daylight.