Volercars — volercars - refusal to refund the amount paid after cancellation from their end | |||||
I had booked a car on rent on 12th may, 2018 with volercars for a ride on 13 th may at 11 am. The delivery agent came with the car at around 10 am and told me that we wont give you fuel so i said in the site you have said that you give unlimited kms free. After this he called up his office and that guy told me that we will not give you the car as you are saying we are cheating with you. I said no problem i have been cheated once but now i have made my plan and will put fuel on my own. I will not do any more booking with you guys. However, he still refused and asked the driver not to give me the car. Finally after lots of arguing when he still refused to give me the car, i said refund me the amount i have paid while booking but again he was very rude saying that we will refund as per company policy. I said atleast send me an email that you will refund, what if you do not refund the amount? He was again very abusive. He gave me bad slang in hindi and threatened to come and beat me up at my home. After a while, i get a mail from volercars that my booking was cancelled and i will get the refund in 10-15 days. But soon after next half hour, i got another mail that i we will not give you a refund due to you behaviour. I paid them 2289/- at the time of booking and how can they just refuse to pay the money back? They already spoiled my trip plan on top of which they have looted my hard earned money and also threatened to beat me up. I then let the driver take the car away and took car photos when he was leaving with the car. I have attached the photos with the complaint. I have read their reviews and there are many such complaints against this fraud company. I booked the car in a hurry without reading the other reviews. I feel cheated. Please help me get my money back. Was this information helpful? | |||||
 2 Comments | |||||
Comments
I was given car with less than 1 litre diesel (distance to empty showed as 0 on the dashboard). I returned the car with about 18 litres diesel in the tank (distance to empty ~280km). I was promised a refund within 10-15 working days for extra fuel that I returned. First, they called me and said refund was approved for around 8L fuel, because they considered empty tank as 6L and what I returned was 14L according to them. All this is in spite of them having the correct value of 'distance to empty' written on the trip completion sheet that was handed over to them. Secondly, It's been over a month since all this, and other than promising me a refund 'soon', I have not gotten a single rupee from them so far. I have spoken to customer care 3-4 times, and three times they said they would arrange a callback from a supervisor which never happened. They are basically getting away with stealing my money in broad daylight.
Reply
I have faced a similar problem. Volercars have said their services have shut down in Kolkata, the city I had booked the car at. Now it has been two months and they are yet to give me my money back. I am curious as to whether it is through ignorance and disregard for possible legal prosecution that they have such confidence as displayed, or whether there is a legal loophole they have found because of which they feel safe. Either way, seems a very stupid way to render one's company vulnerable to law suits, to me.
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1 A Ground Floor, Forest Lane, Ghitorni, New Delhi, Delhi, India - 110030
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