Volercars — volercars refusing to submit money back after failing to provide service

I had booked a car, pick up at Kolkata, through the website of volercars, in the month of July, 2019. A day later I received a phone call from the company claiming that their Kolkata office has been shut down and consequently they will not be able to provide me with the service I have already been charged for.

Note this: their services in Kolkata have shut down at this point, but they have kept booking open for the city on their website.

It is nearing the end of September now, a full two months since the debacle. I have yet to receive the refund which I was initially promised would be processed within 15 days. The lies however did not end here. I have a chain of emails since then where vague promises have been made, which even in their vagueness has proved over time to be faulty. It is clearly evident from the mails that there is no genuine information forthcoming from the employees of the company. This is systemic hoarding of customer's money, with unashamed lies and false promises put down in writing with complete disregard for possible legal consequences.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volercars
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    2%
    Complaints
    45
    Pending
    0
    Resolved
    1
    Volercars Phone
    +91 33 6635 6639
    +91 76 5787 6579
    Volercars Address
    1 A Ground Floor, Forest Lane, Ghitorni, New Delhi, Delhi, India - 110030
    View all Volercars contact information