[Resolved] Volkswagen India — alternator complaint | |
I own a may 2011 vw vento diesel highline car. Car registration number is kl-35-c-2525. I am regularly doing all periodic services with vw workshops and maintaining the car in very good condition. There are even no single scratch in exterior, interior and under body. Car runs only 47, 000+ kilometers. I opt this car in 2011 by thinking vw is one of the world's largest automobile manufacturer so i will get a world class product. But my actual experience was different. I faced lots of complaints like ac water leakage inside cabin, coolant leakage, starter failure, fuel injector failure, frequent abs sensor failures, suspension problems and steering rack complaint during these last 8 years. Since last few months, i noticed a different behavior like car idle rpm raising to 1050 (800 is normal) frequently. Sometimes radiator fan also running in full speed when idle rpm becoming 1050. Car voltage is fluctuating always within the range 12.2 to 14.5 and it is fluctuating in each and every seconds. The car was get checked by vw workshop and they told like issue is with the car alternator. Car alternator is not producing sufficient voltage so ecm is increasing the idle rpm to produce enough current. Service center told like this issue is common with vw cars and several customers reported same problem. They told like you can use the car as no resolution available other than alternator replacement. They advised to ignore car idle rpm increasing and voltage fluctuating issues. Me and my family using many non-vw cars since 1990 but never faced these kind of issue with any those cars. Car alternator is normally a life long device as it lasts the life of a car. From the talk with vw service center it is came to know that this is a common issue with vw cars. As it is a manufacturing defect, i request vw to kindly replace the alternator in free of cost as a goodwill. Was this information helpful? | |
Nov 23, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Oct 23, 2019 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care - Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |
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