[Resolved]  Volkswagen India — alternator failure

Address:

612401

Dear volkswagen
Our car is a 15 months old car. We were traveling first time on a holy trip with family from kumbakonam to tirupathi. While returning from there nearing virudhachalam tamilnadu, our car battery is dead by early morning 1.30am. Volkswagen ameo 1.5tdi comfortline. We were with family and stranded at the road by early morning in the dark road of highway where there was zero safety. What if something happened to my family? When we approached rsa, they informed that they will take to the nearest showroom which is pondicherry 80kms. We told to take to the thanjavur showroom which is 108kms. Just 20kms difference. But they told they will charge for the excess kms for up and down and which is 3500rs nearly. Then we spoke and took the car to our home. But the rsa arrived by 3.5hrs hours delay. Come on. Alternator failure is not my fault, it's a manufacturing defect and why should i pay for it for this rsa services. If your quality is good, then i would not be subjected to this. We paid 3500 for cab for taking them from that place to home which is in kumabakonam. Volkswagen has to give a reply for this! If your alternator not works for the standard warranty period of 2yrs and if i should spend for the failure of your product means then whats the use of warranty? My money is wasted, my night was wasted. I accept that you will rectify the issue with car. But what about the money i paid to cab? What about the frustration of wasting my time without sleeping and stranded in road for 5 hours? We will never accept this product quality from a world global leader like you! We are totally frustrated with the first time outstation trip because of the technical failure of your product. I cannot spend my money for your product failure during your normal warranty period. Need a reply!