[Resolved] Volkswagen India — ameo cars tyres

itishree nanda

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha

I have purchased an ameo car in november 2017. The car has only run for about 6000 kms. The front tyre gave away. Why should the car tyre be so weak? Besides, when i replaced with setphny i found that stephny tyre size is different. I was told by the dealers that this is the design of tyres in the car and every time you use the stephny as replacement of damaged tyres, after repair you have to again replace it. This is inconvenient and in no other car the tyre size are so designed. This fact was not brought to my notice when the car design was being described.in any case since the tyre puncture has taken place so soon with good maintenance and minimal use, i feel that the tyre of the front wheel was weak from the beginning. I demand replacement free of cost.
Sender: itishree nanda, email id: itishree. [protected]@gmail.com, phone [protected]

Was this information helpful?

No (0)

Yes (0)

Dec 26, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in