[Resolved] Volkswagen India — ameo servicing standards

 
2 Reviews
Jogeshwari East Nici, India
 Yogesh Girkar on Jan 5, 2019
This is happening while i write, the car is just out of service shop at goregaon mumbai ram
Mandal road, the engine is getting heated dangerously at the rate of 5 degrees celsius every 2 minutes. The car was sent for servicing for routine service due and surprisingly the car engine started showing the symptoms of getting overheated, it seems the mechanic had sprayed the water on the vw engine which is not suggested. As a customer this is a pathetic experience and i have asked the showroom manager to give me the complete root cause analysis for why the rules of tech specs broken and why are service showroom
People dealing with causal approach towards people’s prized possession, i am now standing in middle of road with my vehicle taken away by showroom to check what’s gone wrong
Complaint marked as Resolved Feb 9, 2019

Complaint Status


[Jan 05, 2019] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response, Jan 09, 2019
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail [email protected]
Website www.volkswagen.co.in
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Comments

I agree with your points. I am also having same problems with overheating of the engine. Usually it goes to 95 Degree and sometimes 100 Degree. I contacted service center in Noida but they took it very casually and still there is no resolution yet.

Regards,
Arun Singh

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