Volkswagen India — armrest

Address:

27b/39 Hill Rock Society Sainik Nagar Veera Desai, Andheri West, Mumbai City, Maharashtra, 400058

Hi I put a new accessories ( arm rest) from Autobahn Ram mandir goregaon West Mumbai on 22nd Feb and von 26th Feb my arm rest lock was open from both the sides I called Autobahn and informed them they said will see what we can do...Then I gave my car for yearly services and put the same complaint again and they said sir we are trying but no answer from their side...Then I called customer care and informed them they said with in a 48 hours you will get call but I did not receive any call from Volkswagen...I got one mail and I went to Autobahn again and met Sarita Sharma (manager). She didn't even checked my car in front of me they said will inform you tomorrow please leave your car so I did that...and I went there next day so nobody answered me properly even she don't even know that I put that armrest from her service center only...And I asked her what is the update after waiting so long in service center she said we can't do it. I asked why so she didn't answer me...she said (apne jaha SE hi lagwaya hai unse pata Kare) I said I put this armrest from your service center on the very 3rd day I informed your person...so she said ( usne mujhe nahi bataya).
I didn't understand what kind of service is this. I am very old customer of Volkswagen I owned two volkswagen vehicle and first time I am going through with this unprofessional behavior..I requested more than 15 times for the Armrest problem but not even a single person is answering...
I spend almost 7000 RS for the original Armrest and on 3rd day lock was open from the both side. I come volkswagen service center for all the small problems also I have a complete service record...But now company is not helping me on this...
My car no is MH-02-DJ-5914

Please help me on this and please change my Armrest my 7000 is wasted it's been almost one and a half month I tried my best but nobody is answering me properly. Whenever I called them they said will see what we can do but honestly nobody is doing anything.

As I am a permanent volkswagen customer I am expecting help from Volkswagen India.

Thank you
Dipanshu Saini
[protected]
Vehicle no: MH02DJ5914