[Resolved]  Volkswagen India — battery fraud taking place in evm kollam kerala

Address:Kollam, Kerala, 691008

I own a 1.2 l vw polo diesel highline... I bought this on nov 2012..in 2017 my car battery brokedown. And the vw service centre fitted it with a new battery.. 2 months ago i had my car's annual servicing.. On 09th feb 2019 my car stopped in the middle of the road, and i called road side assistance, they came and started the car with the help of a jumper. And charged me 600rs. Today i called a mechanic from outside to inspect the battery and found that i was cheated by the vw service centre, because they changed my battery with some local battery written as exide but the logo was incorrect.. They changed the battery at the time of my annual service, also one more thing sticker above the battery was that of july 2017, but actually my battery was replaced by them on jan 2017 as per the bill. We trust the brand vw... Even though its costly and these service centre # are screwing the customers, i want a solution for the problem, my vehicle is lying dead for the last 3 days, i want a solution.
Vehicle no: kl-02-am-4554
Sachu dev ms
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Mar 19, 2019
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2019
Volkswagen India Customer Care's response
Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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