[Resolved] Volkswagen India — Being cheated automark service

 
3 Reviews
Rajkot, Rajkot District, Gujarat, India
 anishavlani
Dear Sir,

We have taken automark service for Plate No.GJO3FD4171 which gives 4 annual services but unfortunately we have been cheated by your company for last 2 years.Last year only 3 services done and this year only 2 services while expiry of contract nearing.

Thus it seems we will have to inform your Head Office and make others aware thru'Social media etc. so people would be aware before commiting this Contract option where Companies manipulate after taking the Contract amount in advance.

My contact No.is [protected] or[protected] if you wish to communicate.

Anish Avlani
Complaint marked as Resolved May 31, 2017

Complaint Status


[Apr 08, 2017] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response, Apr 29, 2017
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on [email protected]

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail [email protected]
Website www.volkswagen.co.in
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Sir

Am surprised that they are waiting to give to you a high value quotation for repairs and change of engine after they ruin the vehicle and then they will ask you to sell off your car and cheat some person ahead of you

Yours is not an isolated complain regarding negligence and unprofessional and indifferent attitude of Volkswagen it starts right from the senior level management. The company thinks just because its a big cooperate brand and none of us Indians would waste time to take them to task they behave in this manner and provide us with substandard products poor cheat service I am having proof of their cheating and fraud committed toward me. They have given to me a vehicle with defective parts which they neglected or could not detect or did not change on purpose so that my car could be ruined to a state of beyond reasonable and viable responsible financial repairs Since last six months my vehicle is lying with their service center and there is not a word of response in spite of sending them legal notice. They cannot reply as they know what fraud they have committed

How rightfully in other countries put their MD behind bars for cheating here the process is long but I am filing case against Volkswagen as I have enough evidence to prove their fraud and cheating.

Support from Indian citizens like you who can quote their similar experiences would be a real added advantage just a few minutes of your time to teach these MNC a lesson. Please feel free to contact me as your comments will help us to get justice in the courts.

Aspi Pooniwala

[protected]
Dear all

I dont see that type of service either paid by the any reputed brand called Volkswagen shame on you guys i rasied my matter from 30/06/2017 but no one can came to lead the matter from front i felt today why i am chosen that brand which is full of farud and i am disappointed today and gave my purchaced vehicle back

My all matters are wrritten below and also there done only one issue solved by giving some accessories and balance in my account which is againt in modle farud of car balance matter is remain not talked ever they also done biggest faurd on rto and not returned yet shame on you guys to telling you a brand names Volkswagen

I am Ankur Trivedi from faridabad and I bought a Polo Highliner 1.5 from Volkswagen Capital( Automark pvt ltd ) New Delhi. This was a Demo Car sold to me by Mr. Prince in the presence of my friend Ved Prakash. I was informed that I would be given a 2015 model car for INR 5, 84, 500 + 80, 570 Registration + 27, 033 Insurance. I have given them Rs 5, 000 in cash and Rs 52, 000 via cheque as Down payment towards my car. Below are the details of fraud done with me from them:

1) 2014 model of car provided instead of 2015.
2) Meter is Tempered
3) Service record is not provided
4) Cheating while charging RTO amount, as it comes to be 31, 000 only.
5) Compensation provided for differential is lesser as promised.

I had been trying to get a resolution from the company for over last 3 months but I have not got any resolution

I had conversations with the MD( Garima mishra), GM( Karan kapoor), Sales head. ( jaibeer )and everyone I could but to no avail.

I would request you to look into this matter and help me as I am harassed to the extreme with no resolution at all.

I am visiting almost 30 to 40 times in showroom and service centre to resolve this matter but i cant find any one to resolve my matter

Regard
Ankur Trivedi
[protected]

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    Volkswagen India - Being cheated automark service