[Resolved]  Volkswagen India — Car at the service station since 14 days for a radiator change

Address:	Mumbai City, Maharashtra, 400069
Website:	www.volkswagen.co.in/en.html

Hi
My vw Polo has been at Automark Andheri East since 30th March, thursday. The left side of the car had bumped into a stone and the coolant leaked out and the underside fibre (bulk head) of the car broke. I got the car towed into the workshop and nothing was done till monday. I told them over and over on the phone what exactly happened and just the pipe seems to be the issue.

Here is the day by day ordeal i went through .

Day 1, thurday - nothing (this was evening so its fine)

day 2, friday - nothing

Day 3, saturday - case gets transferred to someone else (i didnt know about this neither did the person who it got transferred to)

Day 4. Sunday - Holiday

Day 5, Monday - No Call till afternoon. So I call them and the person tells me he didn't know about this case. He tells me to fill the insurance forms

Day 6, Tuesday - I give them the insurance forms in the morning. I have also been asked to sign some form that states I am satisfied with the VW repair work. BEfore its even started! anyway, Case registers at the insurance company.

Day 7, Wednesday - Tells me car could not be moved because of some reason (I call the surveyor and surveyor tells me the guy forgot to show the car to the him) so the guy sends the car pictures to the surveyor instead.

Day 8, Thursday - Sends an estimate to the surveyor and me of FIVE LAKHS PLUS damages without even opening the car. This includes gear box (if needed), fuel pump, stump, basically everything the car is made up of.
So the case has to go to an outsourced surveyor.

Day 9, Friday - Surveyor goes and rejects all of it. Tells them to open up and estimate damages. Damages found? Just the radiator needs replacing.

Day 10, Saturday - Holiday

Day 11, Sunday - Holiday

Day 12, MOnday - Promise to give the car delivery

Day 13, Tuesday - needs to pump in coolant in the radiator before giving it for servicing

Day 14, Wednesday - Service guy calls and says engine belt, wipers, towing head all need replacing or changing for the future. Promises to give me the car by evening

I am still sitting and waiting.

Now for the cost . A year ago the bulkhead got disconnected on a highway and we got a temporary wire to hold it in place from the local mechanic. it was functioning without any problems since a year.
When my car hit the stone on 30th March it broke. The insurance guy wouldnt cover it because old wire was holding.
I had to take that cost on me personally plus the panic and stress of a 5 lakh estimate and 2 weeks of making countless phone calls.

This is the worst servicing for a company that seems to be all proper.