[Resolved]  Volkswagen India — Car Booked in Total loss still airbag did not opened : MY-12-YR -0337

Team, I want to lodge a complaint where I need proper investigation and explanation, where I met with an accident dated (8 March, 2022) at Indore -Bhopal highway with the truck, during the impact the airbag did not opened, Now my vehicle is booked in total loss, but I won’t be able to understand why airbag did not opened at the time of impact with the truck,

Need proper explanation and investigation from your tech tech team on priority
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May 31, 2022
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2022
Volkswagen India Customer Care's response
Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Apr 14, 2022
Updated by sandarbh raghuvanshi
Dear team,
Find below car Registration no and contact no for better communication

Registration no -MH-12RY0337
Apr 14, 2022
Updated by sandarbh raghuvanshi
Find below Mobile no -[protected]
Verified Support
May 31, 2022
Volkswagen India Customer Care's response
Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
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