[Resolved] Volkswagen India — car key

UJButy

from Nagpur, Maharashtra

Address:

Buty Bunglow,Civil Lines,Nagpur, 440001

I had sent my car (Vento automatic) for service at volkswagen service centre in nagpur (Sadiq motors). When i received my car back the car keys were broken. I tried contacting the concern person at the dealer by it took me 5 days and they denied that the key was broken by them. Similer think had happened with the arm rest long back of which i had complain to the the company but nothing happened and they say that it was replaced, i asked them to provide the documents which say it was replaced and till date they are unable to provide that. Now also i tried to contact the company but with no reply and now they again diverted me back to the dealer and dealer in turn is offering me 50% discount on the key which they have broken. How can you help me

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Oct 1, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
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E-mail customer.[protected]@volkswagen.co.in
Website www.volkswagen.co.in