[Resolved] Volkswagen India — car key replacement

saurabh Mish

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411005

Hi,

I am having vw polo car no. Mh12 lv 8857. I have purchased the car in may 2015. I have also availed extended warranty for additional 2 years.

Everything was fine till last month when i started having problem in starting the car. I had gone to vidyut motor pune to get it checked. They had asked me to visit after 2 days.in the same visit i had asked service advisor to check my car key because i felt it might have damaged due to issue in starting the car. Service advisor told me it is fine.

The very next day it got broke while starting the car and stuck inside. Somehow i managed to take it out and started using the replacement key.

Next day i went to vidyut motor as per appointment. I met my service advisor and told him about car key. He said, he will get it done. Since my key got tempered due to starting issue and it is not my fault.

Next day car was delivered to me at my office but i was surprised to find that my car key was not repaired. After checking with service advisor, he said it cannot be done. I told him that it got damaged due to issue in car manufacturing and it is not my fault. He said he will check and later on told me it can’t be done. If i want i can get it change by paying 12k.
I had provided the same feedback in call and mail also but till date i have not got any revert.

It is very disheartening to see the response from customer service side. Why would i pay 12k if something got damaged due to vw manufacturing defects. Similar issue happened with my friend who is having hyundai car and they got it change for free. Vw parts cost highest in the similar category and you expect customer to pay for it without giving any service.

I have even raised complants to customer care. I got 2 calls from them. Later on i got mail from service center but they refused to honour my complaint and did nothing.

It is very frustrating experience from such a global brand. I am surprised the way my query was handled by customer care.

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Dec 22, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India