[Resolved] Volkswagen India — cheating experience from volkswagen | |||
Unfortunately I have done repeated engine fuel injector replacement for my car for 5 times in the last 20 months. They have keep on changing the injectors each injector cost 25thousand rupees and never give warranty which was under warranty exact reason for repeated failure of same engine parts which perform same function is not investigated even after I requested for the same.Each time it has been justified by either of the statement" fuel quality "or "it happen when one injector fails it continues to the other" I replaced the injector 4 times from VW kannur and 1 time from Kochin. Please do the arrangements to assess the current status of my cars fuel injectors like which injector was replaced and how many time it have been replaced and the warranty of all these injectors. (that is in order from left to right when we face the engine from the front) It have been noted that some of the injectors are replaced twice during the warranty period and warranty was not provided instead the service personal has misguided us by saying injector No.2, 3, 1and 4 are failed and replaced respectively during the period of last 20 months ( 1/8/18, 26/2/18, 10/1/19 and on16/03/19).Fortunately on 27/5/19 when the injector was failed again I took my cat to VW Kochin and found that injector No.1 has been failed and it is not under the warranty as because it is the original factory fitted with a batch No. of 2014. Even though they have replaced the part at free of coast with the internal understanding between the dealers(kannur and Kochin) and communicated to me that this replaced injector of No.1 don't have the warranty and there is one more injector (4) which is showing the same serial no. of the factory make. In this scenario the car has undergone 5 times injector replacement during last 20 months none of this replacements claimed any warranty but it is revealed that some of the injectors was replaced twice and the warranty was hidden to me. Warranty of the last injector is still uncertain which is replaced on 27/5/19 for cylinder No.1 in accordance to the communications received from the service personal at Kochin VW, as I communicated with Kannur center they said this injector don't have the warranty Kindly note that all these partfailures are happened during our family travels even from outside the state I towed the car . Expenses and trouble caused to me and my family in this regard huge in terms of money, time and trouble. telephonic complaint I raised earlier in this regard on 1/6/19 is (CCR170914) I raised many complaints in this regard both through email and telephonically but none of them replayed #[protected]@gmail.com # mobile +91 [protected] Was this information helpful? | |||
Jun 26, 2019 Complaint marked as Resolved Complaint resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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