Volkswagen India — company is refusing to cover claim under extended warranty without any default on my part

Address:

122001

I bought polo highline tdi in 2015 (Dl 10c bw 3640, chasis no - wvwl14609ft049861).

I got the 1st service done from delhi west and immediately after the 1st service my problem started with the car. The battery of the car stopped working on the very next day of service.

Post this windscreen of the car started to crack and i am informed that it is not damaged but is a manufacturing defect which will be covered under warranty. After receiving the car later i noticed that the windscreen could be opened from inside, on making a compliant i am informed that pasting was not done properly and hence this problem (Such a casual approach).

My problem dis not end here, i purchased amc worth 25k and extended warranty worth 23k (Both from delhi west) hoping to keep my car in good condition throughout the time i use it.

In may 17 i had sent my car for regular service (30k kms & apparently under amc), almost after a month in june 2017 my car started giving engine light signs with beep sound, i immediately approached delhi west service station and was informed that car needs to be checked for any leakage. (All my car services till date have been only from authorised workshop delhi west)

In evening i am informed that car is ok and only 100 gms of oil and was to be topped up. Today my car is again in workshop (From last 17 days) after approx 3 months of checkup (At frontier gurgaon service station near aardee city), and have been informed that turbo, oil filter body and 1 more part has been damaged.

From last 17 days there is a tussle going on between dehi west, froniter gurgaon and technical team of vw, i have no concrete response and the only response i have is "warranty claim has been rejected", because leakage had probably started in june 2017, which should have been detected then. As a result turbo and oil filter body have been damaged and hence will not be covered under warranty.

I have been really struggling with vw service since 1st year of buying the car. Today i visited the workshop and had word with mr rajesh (Frontier service advisor) mr manu nayyar (Head delhi west) and mr manpreet (Vw warranty representative) and was given assurance that i will get a response by today, as expected only disappointment, no response from any of the three personnel.

1) is it customers fault if the problem is not detected on visiting the workshop by technician or probably negligence on their part (As i undestand that for 100 gms of oil indicators will never come in car). Is volkswagen expecting the customer to find out that there is leakage in the car?

2) for tussle between 2 workshops and vw warranty team and negligence on part of technicians, why should i bear the brunt?

It is really disappointing to see such a poor customer service from vw. It has actually become a harassment for me, following up on daily basis for fault which has not been caused because of my fault but as a result of vws own team. I have been traveling on a daily basis from delhi to gurgaon for my work which is approx 90 kms (Up and down) from last 17 days and without the car and because still vw team is exchanging mails and trying to avoid warranty claims.

If this was the case why are their authorised work shops (Who cannot determine if the car is working fine or not)?

Why do these companies sell amcs if they do not have to honour it?

From:
Vineet widhani
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