[Resolved] Volkswagen India — company's error

Karan2206

from Ahmedabad, Gujarat

Address:

380054

The rear door light (Interior roof light) knob was broken by the company’s technician when the car was sent for servicing.. And the executive is not co-operating!
He says you can just stick it and it can work.
But
This is not the way it should be..
The company has to compensate for the error they have made..
I cant keep the knob sticking over in a 15lac car🙄

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Dec 13, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Oct 16, 2018

Updated by Karan2206 Car number gj 01 rv 7773..
Was sent for servicing on 15th october

Verified Support

Nov 08, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India