[Resolved]  Volkswagen India — complain | service assistant | vw patna | near patliputra equipments jcb dealership didarganj check post | unfortunate polo owner

Address:

800008

Dear team,

Ref to subject mentioned above, it is very sad to have experience with the service issue of volkswagen, which made my day (Yesterday 27/11/2019) panic and frustrated throughout.

My only concern is that are we being made fool by procuring cars from you. At the time of you people are so polite and humble that no one can imagine that post sell if we call you for servicing even after the paid one you respond like inhuman arrogant behavior. My question to entire vw team is why.???

Why you service person/ advisor mr n k singh mobile no [protected] scrolleded me just asking whether is servicing is possible today (Yesterday) or not. Even after last week i called him up for a paid servicing, he replied service center is packed and no available date is vacant till next tuesday.

My dear friend it is your responsibility to make your customer aware the process of booking/ blocking for service..,
How can we come to know that what docs are required to block the paid service..

We are surrounded in such worst situation that there is second servicing centre of vw in patna where we can go and get our work done.

Hope your understand the situation and you will take an immediate step to resolve the concern..

I have the audio record of you service adviser the way of communication vw customers...

Problem is still persist pls suggest how to get my car serviced any other place that vm didarganj showroom...

We customer do not expect such behavior from vw and his team or his channel partners.

My car details are :

Reg no - br01dm8953
Owner name - shashi kumar nishad
Registration date jan/2018
Model polo highline