[Resolved]  Volkswagen India — complaint regarding continuous fan working

Address:

Thrissur, Kerala

I an c. G. Samuel from thrissur, kerala, india

We have a vw jetta 2011 model bearing registration number kl-45-f-4748 registered in my wife’s name mrs. Thankamma samuel. Recently i have given the car in phoenix cars, thrissur an authorized volkswagen showroom for resolving an issue of temperature. The car was left there for more than two weeks but the issue was not resolved.
The problem with the car is that it shows the highest (Maximum) temperature in the meter cluster. The reading abruptly goes high when the ignition is on even without starting. During this time, starting the engine is often delayed. I have to try for two three times to get it started. At the same time, the fan keeps running incessantly like anything and ac is not found working at this point. As the car moves one or two kms the meter reading resumes completely into zero showing zero temperature. At this point the ac starts working. However, fan keeps running no-stop. It goes on and on even after ignition is turned off.
Your service people and electricians tried to address the issue taking a time of more than 15 days.
First they said it is the problem with the coolant system and advised me to change coolant it. It was done but issue persisted.
Secondly they said it is the problem with the battery. After checking the same, it was not the issue.
Thirdly they said it is the problem with the wiring and harness. It was checked and found that the entire wiring was not faulty.
Fourthly they said it is because of the faulty fan unit. It was checked and could find anything wrong.
Fifthly they said it is the issue of meter cluster. But after checking it with some other vehicle it was perfectly ok.
Finally their conclusion is that it is the problem with ecm costing lakhs of rupees. They sent out the car without giving me a proper guidance and without solving the issue. I can’t afford to go for such an expensive kind of thing. My car was put in the service station for more than two weeks simply because of the lack of expertise technicians.
Kindly address these issues since the company is responsible for such high risks. The fan keeps running all the time when ignition is turned “on and off “. I am frustrated now.
I have already paid considerable amount for offering no solution and now got upset. Please rectify the issue asap. Or else i am compelled to go to some consumer forum/court.

C. G. Samuel
[protected]
[protected]@gmail.com