[Resolved] Volkswagen India — Concern over product quality of steering rack

prasanna kelkar

from Powai, Maharashtra

Address:

volkswagen India

Hi Volkswagon team.

I own a VW Ameo 2016 model. Car no. GA 04 E 0692.
I visited service centre in goa reporting noise in front suspension.
Upon investigation they said I will have to replace entire steering rack.
Car has been driven in normal city conditions and has completed roughly 50k kilometer. I believe VW has very high standard quality parts in their vehicles. But I am surprise to hear that it is possible for a steering rack to be damaged completely in less than 4 years and 50k kilometer. This certainly raises question on the quality of the part used while manufacturing.

I hope you will understand my concern here and help me out with the issue. Such issues will only harm your loyal customer base.

Regards
Prasanna Kelkar

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Aug 9, 2021

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Dec 23, 2020

Updated by prasanna kelkar I have not received any communication from the company regarding this issue. Such a poor customer service in India. Totally disappointed.

Verified Support

Feb 21, 2021

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)