[Resolved]  Volkswagen India — Damage during the service, the service center is denying to accept the fault.

Address:	Bangalore, Karnataka
Website:	volkswagen, whitefield, Bangalore, Karnataka, India

Recently i gave my car for 4th service to Volkswagen Whitefield, bangalore service center with prior appointment. Usually they take 1 day for servicing the vehicle, but this time they took around 2 days saying diesel vehicle they need more time, they need to do some vibration test, some software up gradation for emission and many more. Upon enquiring on 2nd day, they said one more day is required. That sounded fishy, I didn't agree to put my vehicle their for 3 days, so they agreed to deliver the vehicle late on the 2nd day. I took the delivery at 5:45 PM and drove back to home. After reaching home, i noticed there is something shining on my windshield due to reflection of light at my parking area. I came out of car and found it's a tiny crack on my windshield. I informed the service center executive the very next day when the workshop opened. They asked me to bring the vehicle to service center. They took snap of the crack and took 2 days time saying they need to talk to their manager regarding this, and inform me. When i didn't receive any call after 2 days, i called them, but again the same response -- wait for another day. Their after they didn't entertain my calls. I had to raise a complain at VW India customer care service. Next day, another executive called me and asked me to send the snap. Now they are saying it has not happened in our premises, and we can't do anything about it. They are saying you have a stone hit during your way back to home. A crack/stone hit will never happen w/o the notice of a driver, while driving. Now i feel like, i am cheated and at the receiving end after paying so much to get a quality service from an authorized service center.
Buying a German brand vehicle, you expect that the authorized service center will take care of your vehicle properly, but you will experience that it's same as another local service center, where you can't rely on them on what they are going to do with your vehicle.
After paying so much on labour charge, why should i tolerate their mistake?
I want to escalate this issue to their higher management, as this is not at all acceptable.
Your car is not safe at authorized service center also.