Volkswagen India — damage to car during service, not acknowledging that fact, levying a hefty amount on repairing damaged part.

Address:

Kolkata, West Bengal, 700053

My car vento went for annual servicing on the 14th of december, 2017. After the car came back from next day there was slight oil leakage. I contacted the workshop and they requested me to send the car back fro check up. I sent the car back and after checking up the service personnel said nothing was wrong and sent the car back. From next day again there was slight oil leakage. Again i contacted the workshop and sent the car back on the 8th of jan, 2018. The workshop checked the car thoroughly and said there was leakage in the water pump and verbally said that rs. 22000/- would be required to repair it.
I told them that firstly, the car developed problems after servicing hence the damage to the car was done at the time of servicing. Secondly, when the car was sent for the first time the service personnel did not check up the car properly. That was a gross error.
Thirdly, when they did check up the second time the car was sent, they placed a very very hefty bill on me. Now they have sent me a bill of even larger amount, rs. 24, 808.94!
I think they are harassing me since i am a lady and i am looking after the car in the absence of my husband who is out of station.
I feel that such behaviour will damage the goodwill of the company and myself and my husband will never recommend anyone to buy volkswagon.
I wish to state that the damage done by the topsia workshop, kolkata to my car be rectified free of cost by the workshop.
This is a consumer complaint which may be taken up by me in the consumer forum court.
It is also a case of harassment of a customer by a reputed company and may be quoted in the media too.
I wish to state that i shall be happy if my request of free repair of the defect is met.