[Resolved]  Volkswagen India — defect in the newly purchased polo gt tsi sports car

Address:

Mumbai City, Maharashtra, 400099

I have purchased polo gt tsi during diwali (18-nov-2017) and had a long drive to goa on 31st nov.'17. The car has reg.# mh02ep8261 and is purchased from automark dealer in andheri (W). The car started giving trouble on 5th nov. And immediately it was taken to vw showroom in panaji to get more details to trouble shoot the issue. The epc indicator is shown on the dashboard in between the ride and car stops to accelerate. On advice of the panaji showroom executive, the car was taken to verna service centre. After examination it was reported that pressure actuator is malfunctioning and needs to be replaced. Initially it was said that the part will be shipped from germany and it will take minimum 15 days. After following up with the andheri service centre manager he made arrangement for the part within weeks time. After replacing this part issue was not resolved and the advice was to change entire turbo. The car is still with the verna (Goa) service centre and i don't know how many more days they will take to get this car in usable form. Now i felt i made a very bad decision to purchase volkswagen car. The dealer has not helped in expediting this issue.