Volkswagen India — defective clutch assembly on vw polo and unfair charges

Address:	South Goa, Goa, 403507
Website:	www.volkswagen.co.in

I refer to my polo 1.2 comfortline anniversary edition bearing chassis number mexj17606jt076394 and engine number cjl147295 purchased on 19th january 2018 from mody autocorp pvt. Ltd. Based in panaji - goa.

On thursday, 22nd march 2018, the vehicle showed difficulty in moving in forward direction, after which the service department of volkswagen goa was contacted and they promptly arranged to tow the car to the service center.

At the service center, we were informed that the clutch assembly of the car, which had been driven only for approximately 613 kms, had failed and needed replacement, and would not be covered under warranty.
Since i was not in india at that time, my mother, who has been driving a maruti 800 for the past 20 years agreed to the repair since the vehicle was required urgently. The repair was carried out within 2 days and an amount of rs. 21, 354.00 was billed to us (Invoice # sip1705079).

I would like to know, how the clutch assembly of a car driven on normal roads for just 613 kms could have failed, when the driver has an experience of over 20 years.
More importantly, the service team at volkswagen goa did not even attempt to consider that this issue could have been repaired free of charge under warranty considering that the failure occurred in just 2 months period after purchase.

I look forward to an intervention in this matter from volkswagen india and a full refund of the paid amount.